Club News

Ticket Exchange

30th July 2022

Due to phenomenal season ticket sales and unprecedented demand for seats at Tynecastle Park this season we will be offering a Ticket Exchange in the event of a home sell-out.

What is Ticket Exchange?

Ticket Exchange is the Club’s official online resale platform which gives Season Ticket Holders the ability to sell their designated seat at face value for any Premiership home fixture they are unable to attend.

If a Season Ticket holder sells their seat via Ticket Exchange they will receive 50% of the value as credit to their account.  This credit can only be redeemed against next season’s Season Ticket. Please note that you will only receive credit if your seat is sold; if it is listed but remains unsold no credit will be added to your account. You will also have the option at the end of the season to waive or donate your credit, more details on this will be shared at renewal time. Any category of ticket can be listed, but all will be sold at Adult ticket prices on the Ticket Exchange Platform.

As soon as a match sells out we will turn on the Ticket Exchange functionality and make Season Ticket Holders aware across official club channels. Once Ticket Exchange is activated seats will continually become available across the stadium on Ticket Exchange right up until matchday with Season Ticket Holders able to list their seat up until four hours before kick-off. Tickets purchased via Ticket Exchange are strictly non-transferable and non-refundable. If at the end of the season your account has more credit than the value of your season ticket renewal the surplus credit will be forfeited and is non-refundable. No cash alternative is available.

Selling a seat via Ticket Exchange

Once a game sells out and Ticket Exchange is activated Season Ticket Holders can list their seat for resale on Ticket Exchange by following these steps;

1.    Login to your eTicketing account (by clicking here)

2.    Click ‘My Account’ which will be in the top right-hand corner of your screen

3.    Under ‘Ticketing’, choose ‘Manage Tickets’

4.    Select the fixture that you are unable to attend

5.    Select the seats you wish to list for resale from those available within your network

6.    Click 'Sell Tickets' - you'll be notified by email if your ticket has been purchased

If a buyer is found and a sale is made, your Season Card will be disabled for the game whilst the buyer will be issued a match ticket.

Buying a seat via Ticket Exchange

Supporters can buy seats listed for resale on Ticket Exchange by following the below steps.

Please note - all seats listed on Ticket Exchange will have a red circle around them on our eTicketing stadium map (see example image below).

1.    Login to your eTicketing account (by clicking here)

2.    Click on the fixture you would like to purchase a ticket for

3.    Blocks which have seats available to buy will be highlighted in blue

4.    Select an available seat (ones listed for resale will have a red circle around them) and add to your basket

Supporters that purchase a ticket on Ticket Exchange will be sent a Print@Home ticket via email. A reminder that all tickets purchased via Ticket Exchange are strictly non-transferable and non-refundable.

Queries?

Email tickets@homplc.co.uk