Terms & Conditions

1. Concessions are defined as all those Under 18 years of age, OAPs over 65 years and students in full time education. Proof of age (including matriculation ID card for students) is required. Only photographic identification will be acceptable. Where concession categories are broken down individual specific age groups or categories apply. Anyone found incorrectly using any ticket type who does not meet the criteria for that ticket will be removed from the ground and no refund will be given.

2. From time to time, the club may wish to keep you up to date with the latest information from the club. Such communication includes email, text, telephone and direct mail and will only involve activity directly related to the club. If you do not wish to receive such information please alert us at the time of sale or tick the appropriate box on the application form. You can be removed from this database at any time by emailing tickets@homplc.co.uk or calling 0333 043 1874, option 1, then option 8 (Monday to Friday, 9am-6pm).

3. From time to time, the club teams up with a selection of carefully chosen commercial partners to bring fans a diverse range of opportunities. If you do not wish to receive such communication please alert us at the time of sale or tick the appropriate box on the application form. You can be removed from this database at any time by emailing tickets@homplc.co.uk or calling 0333 043 1874, option 1, then option 8 (Monday to Friday, 9am-6pm).

4. Please note that you must include all payment information. You should ensure you have sufficient funds in order that payment may be taken as instructed. Applications where payment is declined will be considered void.

1. Match tickets are issued by, and shall remain the property of, Heart of Midlothian plc.

2. Tickets shall be void if re-sold at a premium or for commercial purposes, or used as prizes in competitions or lotteries, without the clubs’ prior written consent.

3. Tickets are issued subject to the Tynecastle Stadium Ground Regulations, copies of which are available from Heart of Midlothian.

4. Match tickets are non-refundable. No refund for a ticket will be made if the match is postponed and played upon a future date (although this ticket will, unless otherwise advised by the club, remain valid for that match), or if the match is abandoned.

5. If you lose your tickets the club cannot offer reprints for tickets once they have been dispatched from the Ticket Centre.

6. No photographs, video recordings, sound recordings or similar may be made within the stadium without the clubs’ prior written approval. Entry to the stadium may be denied to persons with audio, visual and/or audio/visual recording equipment of any sort, or anyone who is (or becomes) under the influence of alcohol, or is carrying any articles prohibited by the Criminal Law (Consolidation) (Scotland) Act 1995.

7. Any person seeking to use a Ticket in breach of these conditions may be denied entry to the stadium or ejected from it. In any such event that person may also be subject to legal action by the club, and the club reserves the right to retain any money paid for the Ticket.

8. Admission cannot be guaranteed if the bearer arrives at the stadium less than 30 minutes before the advertised kick-off.

9. On entering the stadium, the bearer must retain the Ticket for the duration of the match.

10. The failure, or delay, by the club to exercise a right or remedy under these terms and conditions or by law does not constitute a waiver of that (or any other) right or remedy.

11. These terms and conditions are governed by Scots law, and any dispute relating to them shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Under 13’s match tickets can only be bought in conjunction with a full paying Adult priced ticket. There is a limit of two U13 tickets per Adult ticket. Where there is no Adult ticket purchased, an U18 should be purchased.

13. Student tickets are only available to purchase from the ticket office directly. In order to purchase student tickets, a valid student ID that states you are studying full-time is required.

14. For any Category A matches the club will only sell tickets to customers who have an active account and recent purchase history. If you fail to meet this criteria you will be refused sale.

Warning: It is an offence, punishable by law, for any person to enter, or attempt to enter, the stadium:

1. Whilst in the possession of a controlled container, which is or was capable of holding liquid and which if thrown was capable of injury to another person, or any other prohibited articles (such as cans, bottles, flasks, fireworks or flares).

2. Whilst in possession of alcohol.

3. Whilst under the influence of alcohol.

In the interests of safety, the instructions of the Police and stewards must be obeyed at all times.

Please note that smoking is strictly prohibited at Tynecastle Stadium.

Under the Licensing (Scotland) Act 2005, when the Club sells tickets for corporate match day hospitality which includes alcohol, the maximum number of drinks per person will be limited to ten. This is to ensure that the Club does not breach the terms of the mandatory conditions placed by statute on the Premises Licence.

Dress Code

Heritage Lounge/Gorgie Suite/Executive Lounge: smart, no trainers, no casual jeans (dress denims permitted), ties optional

The Strongbow Legends Lounge: smart casual, no away colours

Cancellations

In purchasing match day hospitality, you accept that any match and its corresponding hospitality and/or 
your attendance at any match and any corresponding hospitality may be subject to disruption. 

(a) If a match is cancelled, you will receive equivalent hospitality on the date of the re-arranged match and if the date of the rearranged match is not suitable for you, you will be offered equivalent hospitality at another match of the Club’s choosing, subject to availability. 

(b) If you or any of your guests are unable to attend a match/hospitality due to your/their adherence to and compliance with the Club’s ground regulations then you will not be entitled to any discount 
or refund in this regard.  

Payment for hospitality packages is due in full at the time of booking. 

In the event of cancellation of any hospitality booking by a client:  
- If the cancellation is more than 14 days prior to the event, a credit note to book another date will be provided to you. 
- If the cancellation is less than 14 days prior to the event no refund or credit note will be given.

Cancellation fees payable may be waived or reduced at the sole discretion of the Club.

Obligations

Clients shall be responsible for the orderly conduct of their guests and shall ensure that nothing is done or omitted to be done that will constitute a breach of the law, or in any way cause nuisance to or be an infringement of an occasion, or lead to possible forfeiture or endorsement of any licence for the sale of alcohol. The Club reserves the right to eject any persons who are deemed to be drunk, abusive or causing a nuisance to other guests or staff. The Club can accept no responsibility for the property of clients and guests in attendance at match day hospitality. Any items deposited in the Gorgie Suite Cloakroom and designated hanging areas in relation to the Executive European Lounge, Strongbow Legends Lounge, Heritage Lounge, Skyline Lounge, and Directors Box, shall be at the owner’s own risk and without obligation on the part of the Club.

1.0 DEFINITIONS

1.1  ‘WE’ means the property for which a contract is agreed

1.2  ‘The Client’ and ‘You’ mean the organising body/company and organiser responsible for commissioning and payment of the event.

1.3 The ‘Event Agreement’ means the agreement between Heart of Midlothian FC (thereafter HOM) and The Client for a specific booking or series of bookings.  These Terms and Conditions will form part of the ‘Event Agreement’, together with any other terms stated in the ‘Event
Agreement’.

2.0 QUOTATIONS

2.1 All quotations given are based on the information provided and our interpretation of your needs. An order placed on the basis of the said quotation, constitutes a legal contract between both parties, and is subject to HOM terms & conditions.

2.2 All quotations provided are valid for two calendar months following the date of issue. The quotation is correct at the time of print; however prices are subject to change.

3.0 CONFIRMATION BY CLIENT

3.1 You are requested to review these Terms and Conditions and the attached Event Agreement, and to sign and return to HOM within seven days of receipt. We reserve the right to release these facilities if not received by this time, and if other enquiries are received for the same dates we may contact you for earlier confirmation. No cancellation fee shall be
charged in such circumstances.

3.2 The Booking shall be regarded as provisional until;

i) The Client signs and returns the Event Agreement, agreeing the minimum catering numbers ii) The Client signs and returns these Terms & Conditions        
iii) The deposit and method of payment and has been agreed

3.3 The facilities contracted in the Event Agreement are for the exclusive use of the Client and its affiliates, and resale of the facilities is not permitted.

4.0 DEPOSITS & PAYMENTS

4.1 A £200 deposit will be required to confirm the booking, payable no less than 30 days prior to the function, and is non refundable if cancelled by the client. This is only applicable for clients whom do not have an account.

4.2 A full pre-payment of the total estimated charges (function room hire, ancillary charges, pre-booked food and beverage) will be due at least 1 working day prior to the event start date.

On conclusion of the Event, or in the event of a cancellation by the client in accordance with clause 6, any outstanding balance is payable in full within 14 days of the date of the invoice.  In the event of any queries, 90% of the outstanding balance must be paid within the 14 days.

4.4 HOM reserves the right to check the Client’s credit status at any time before commencement of the Event and reserves the right to increase the amount of deposit and/or pre-payment should there be a negative change in financial status.

4.5 Prices quoted exclude VAT at the rate prevailing at the time the Event Agreement is prepared and are subject to alterations.

5.0 FINAL NUMBERS/ AMENDMENTS BY THE CLIENT

5.1 In the case of a reduction in numbers greater than 20%, HOM reserves the right to change the function space allocated, and this will be confirmed to the Client in writing.

5.2 Guaranteed minimum catering numbers will be required when confirming the Event. Numbers may be increased up to 3 working days prior to the Event subject to the maximum capacity of the function space.

5.3 Any special dietary requirements should be notified to HOM at least 3 working days prior to the Event. No additional charge will be incurred for these meals provided that they are within the cost of the main menu chosen.  Where notification is less than 3 days, or where no notice is given an additional charge equal to 60% of the menu price will be charged.

The Client may not bring any food or drink into the facility for use during the Event, unless previously agreed with HOM in writing. In this case, the Client will be required to sign a food disclaimer notice and there may be additional charges incurred.

Final guest numbers and/or arrangements shall be notified in writing to HOM 7 days prior to the commencement of the Event.

5.6 If, within 7 days of the commencement of the event, the Client significantly alters the Event by greater than a 60% reduction in total revenue, HOM reserves the right to charge Cancellation Charges as set out below

6.0 CANCELLATION BY THE CLIENT

6.1 In the unfortunate circumstances that, the Client has to cancel or postpone the confirmed Event, part of the Event (e.g meal or hire of specific room), or reduces the duration of the Event such that the contracted value of the Event is reduced, cancellation charges will apply.

6.2 Should an event be cancelled, the cancellation will not become valid until both parties have agreed via written correspondence. Cancellations will be deemed to take effect from the date of receipt by HOM. Should the cancellation be 45 days or more prior to the function, HOM reserves the right to charge a cancellation fee equal to costs incurred to date.

6.3 Should the cancellation request be less than 45 total
days, the following would apply 

30 – 45 days: 25% of agreed quote 

15 – 30 days: 35% of agreed quote 

8 – 15 days: 50% of agreed quote 

4– 7 days: 75% of agreed quote 

1– 3 days: 100% of agreed quote

6.4   In the case of the Client cancelling or postponing a confirmed event for which HOM have agreed to provide equipment/entertainment etc from a third party, any supplier cancellation charges will be passed on to the Client

7.0 GENERAL

7.1  In the event of the Stadium being used for a home game on the same day as the event booking, Hearts Hospitality reserve the right to alter the guest’s time of arrival or departure

7.2 In the event of the Stadium being required for and/or in connection with a re-arranged or unforeseen match we shall be entitled to cancel the Event booking. In this instance we will endeavour to rearrange the Event on a date acceptable to you. If we are unable to do so, we shall reimburse you the Charges which have already been paid by you to HOM for the event, and you agree that we shall have no further liability to you.

7.3 The Client will always comply with the statutory laws concerning licensing and entertainment provisions relevant to the Event.

7.4  Attendees and Guests shall not enter areas of the venue which are indicated as being closed to the public, HOM shall not be responsible for death, personal injury or loss or damage to property suffered by an Attendee or Guest in such areas.

7.5  HOM shall not be liable for any failure or delay in performing any of its obligation under this Agreement or liable to any Attendee or Guest for loss or damage to property if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) terrorist activity or serious potential for terrorist activity whether within the proximity of the venue or in the UK or worldwide and directly or indirectly affecting the UK, misconduct or negligence of the Attendee, Guest or external third party, war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, Act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside of Saltire’s control.

7.6  For the avoidance of doubt, HOM does not exclude its liability for death or personal injury caused by our negligence. Either party must only instruct qualified subcontractors to carry out any workon their behalf and must meet all statutory legal requirements.

7.7 EVENTS ORGANISED AND TICKETED BY HEART OF MIDLOTHIAN FOOTBALL CLUB

7.7.1 This clause applies to events organised and ticketed directly by Heart of Midlothian Football Club (HOM) at Tynecastle Park, where tickets are purchased by individual attendees rather than through a private or corporate event booking.

7.7.2 All ticket purchases are considered final. Tickets are non-refundable and cannot be cancelled or exchanged at the request of the ticket holder, including where the ticket holder is unable to attend the event or their personal circumstances change, except where required by applicable law or expressly agreed by HOM.

7.7.3 If HOM cancels an event, ticket holders will be notified and offered a refund or other appropriate remedy in accordance with applicable law. If an event is postponed, rescheduled or materially altered, HOM will communicate any applicable arrangements to ticket holders and deal with refund requests in accordance with applicable law.

7.7.4 Nothing in this clause affects any statutory rights that a ticket holder may have under applicable consumer protection legislation.

The Club reserves the right to change its advertised fixtures without notice and without liability. The fixtures cannot be guaranteed to take place on a particular day at any particular time.

The Club cannot guarantee that the seat of the client or guest will not be affected by adverse weather conditions. Standing is forbidden in seated viewing areas of the Stadium. Foul, abusive or racist language or conduct is totally forbidden within the Stadium. Please note that the Club operates a non-smoking policy at the Stadium. The Stadium is covered by C.C.T.V, which is operated by the Club and recorded on a 24 hour basis.

Please note that it is an offence punishable by law for any person to enter or attempt to enter the Stadium: 1. Whilst in possession of a prohibited container which is or was capable of holding liquid and which if thrown would be capable of causing injury to another person. 2. Whilst in possession of alcohol. 3. Whilst drunk. 4. Whilst in possession of any article or substance whose main purpose is the emission of a flare for purposes of illuminating or signalling or the emission of smoke or a visible gas. 5. Whilst in possession of any article which is a firework. Note: all persons entering the ground may be searched by the police.

Nothing in these Terms and Conditions shall limit either party’s liability for death or personal injury caused by its negligence, or fraudulent misrepresentation. However to the fullest extent permissible neither the Club nor any of its Officers or Agents shall be responsible for any loss, damage or injury suffered by any client, or any guest, in or upon any part of the Stadium or car park offered for use as part of the match day hospitality or for any loss of profit, loss of use, loss of opportunity or any indirect economic or consequential losses whatsoever.

By entering a competition on Heart of Midlothian’s website or social media channels you are agreeing to the club storing and using your information for marketing purposes; we will not share your information with any third party without your permission. Your details will be added to the club’s database and you will receive promotional emails from time to time. You can opt out at any time by clicking on ‘unsubscribe’ on any email received. If adding any photos/videos to our social media channels, you are granting permission for these images/videos to be used online by Heart of Midlothian Football Club (HMFC).

By submitting photos/videos you understand and agree that HMFC, has no obligation to publish your photos/videos. You must be the author/copyright holder of any images/videos submitted in connection with a competition. Entries must be submitted no later than 23:59 on the closing date advertised. The competition winner(s) will be announced within 48hrs of the winner(s) accepting the prize.

Entry rules: please read the following rules carefully. If you enter one of our competitions, we will assume that you have read these rules and agree to abide by them:

a) To enter this competition you must be 18 years of age or older at the time of entry.
b) Employees of HMFC, their friends and members of their immediate families are not eligible to enter.
c) All entries must be via channel indicated in the competition description.
d) Incorrectly completed entries will be disqualified.
e) No responsibility can be accepted for entries that are not received for any reason whatsoever.
f) The winner will be the entrant(s) selected by a judge (or number of judges) as appointed by HMFC.
g) The judging decision is final and no correspondence will be entered into.
h) The closing date is as specified: however, HMFC reserves the right to amend the competition end date at any time.
i) If you win this competition, we will notify you by either email or phone. If we cannot contact you or you do not respond within 48 hours, we reserve the right to offer the prize to another competition entrant, and so on, until the prize is claimed.
j) The listed prize is non-negotiable.
k) The prize is non-transferable to any other person.
l) No prize or part of a prize is exchangeable for cash or services.
m) If an advertised prize is not available, we reserve the right to offer an alternative prize or similar value.
n) In the event of any promotional partner failing to provide any element(s) of any competition prize for any reason whatsoever, HMFC will act in good faith to endeavour to replace that/those element(s), but cannot be held responsible for that/those element(s) not provided.
o) Please read our Terms of Use that explains how we use any personal information we collect and store from competition entries.
p) HMFC reserves the right to amend these rules at any time. We may also create rules that will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
Please be aware! Social Media promotions are in no way sponsored, endorsed or administered by, or associated with Facebook. By participating you hereby release and hold harmless Facebook from any and all liability associated with this promotion. Entrants are providing information HMFC and its promotional partners, not to Facebook or any other social media company.