Heart of Midlothian FC uses a Supporters' Charter as a way of setting out what can be expected of the club, and in return the conduct expected of fans attending matches - both home and away.
Designed to be a 'guide' to everything to do with Hearts, the Supporters' Charter has been recognised by UEFA as a model for best practice.
The Heart of Midlothian Supporters' Charter includes:
Contact and customer services information and our standards for best practice.
Detailed information on the full range of Hearts services available.
Supporter conduct information, including our policy on breaking this agreement.
Download your copy of the Supporters Charter by clicking here.
Our Supporter Liaison Officer is Mark Waterson. Mark can be contacted at MarkWaterson@homplc.co.uk
Social Media Policy
Heart of Midlothian Football Club is dedicated to providing a safe online environment for its fans, sponsors and other stakeholders. Nevertheless, the club has a duty of care to all of its employees and must protect the business from any impending charges that might occur as a result of fan behaviour (online or offline).
This document clearly outlines the conduct expected of all contributors to our social media channels:
HMFC promotes healthy and honest discourse with its supporters.
We expect that supporters exercise personal responsibility whenever they participate in social media discussions.
Your comments, links, photos, and videos are welcome on our social feeds; however, all postings should be relevant to the channel and will be reviewed by our social media team.
Illegal content such as racial, ethnic, sexual, religious, and physical disability slurs is not tolerated.
The club reserve the right to edit, amend or delete any misleading, offensive, inaccurate or illegal content depicted on any official HMFC social media channel. The company also reserves the right to delete posts violating any governing body code of conduct.
Comments posted by others on our social media feeds do not represent the opinions of Heart of Midlothian Football Club.Use of profanities on the club
The club is a key member of the Scottish Football Association, and will not allow any derogatory reference to the SFA or its representatives to appear on the HMFC Social Media feeds.
Any contributors that fall short of these expectations may have their accounts blocked without notification.
The Club is not required to enter into conversations regarding its management of social media feeds. This includes, but is not limited to discussion regarding banned accounts.
In short, while creative and inventive posts are most welcome, we will remove any postings that are offensive, inappropriate, contain insults, bad language, illegal suggestions, attacks, commercial advertising, self-promotion, spam, or unwelcome solicitations.
Edited: 14th October 2015
Charitable Donations Policy
Heart of Midlothian FC is fully committed to supporting local registered charitable organisations and we work closely with our local community on many different initiatives. We have a strong desire to build on our proud record of community involvement and enhance our reputation as a positive social force within the community.
Through our designated Charity Partners, we work with numerous young people and their families every year in raising educational standards, promoting inclusion and well-being, encouraging lifelong learning and supporting football development.
The Club delivers its charitable initiatives in association with its 3 Official Partners:
- Our chosen Local Charity Partner - Big Hearts
- Our chosen National Charity Partner - Save the Children (Scotland)
- Our own Community Football Department
Big Hearts also administers the Club’s charity policy, which is set out below.
The Club maintains a close working relationship with our National and Local Charity Partners and we have arrangements in place that result in any requests for charitable support from our Partners, in the first instance, taking priority over other charitable requests.
Notwithstanding those arrangements, there are occasions when the Club will look favourably upon requests from third parties raising funds on behalf of other registered charities or appeals.
However, we are unable to consider such requests unless a written application is accompanied by an official letter on the charity’s letterhead confirming that the person is authorised to raise funds on the charity’s behalf, as well as the date and nature of the event and full contact details. Please note that we do not offer financial support of any kind.
Throughout the course of each season the Club also makes available a limited number of items to donate to third party causes. Although we would like to donate items to every worthwhile cause, this is simply not possible due to the high volume of requests received. In such instances, we aim to respond to all requests within a 4 to 6 week period to inform you if you have been successful or not in obtaining a donation.
Making a Charity Request
Big Hearts administers the Club’s charity policy.
Guidelines to submit a charity request are detailed on the Big Hearts’ website.
All requests for charitable donations must be submitted in writing and marked for the attention of: Charity Requests, Big Hearts Community Trust, Tynecastle Stadium, Gorgie Road, Edinburgh, EH11 2NL.
To help ensure all relevant information is provided from the outset, a downloadable form is available on this link. This should be completed and submitted as indicated.
Any applications received in a different format or via an alternative route (e.g. by phone, verbal requests to Club staff etc.) will not be considered.
We aim to respond to all requests submitted in the correct form within a 4 to 6 week period to inform if you have been successful or not in obtaining a donation.
This following details the policy of Heart of Midlothian Football Club (HMFC) regarding the protection, privacy and management of personal information it collects in its day-day-activities as a business
HMFC Is committed to respecting your personal information and will ensure that any data you provide to us either during registration or when purchasing goods or services will be stored securely, treated with confidentiality and processed in accordance with the UK Data Protection Act 1998, or any other relevant consumer legislation that is in place to protect you.
This policy explains how we collect, store and use your personal data when you visit this website and when you transact with us. It also describes the types of data we collect, how we use this data to ensure we provide relevant and timely services to you, and your rights to control our use of that data.
By visiting this website, our ticketing supplier, retail store and our associated micro-sites, and in providing any data about yourself to us, you are confirming that you have read understood and agree to our policies and consent to us using that information as described.
If you are at all uncertain about any aspect of our policies and practices, please contact us via email@example.com and cease using this website. We may occasionally update this policy so please check back here regularly.
1. WHAT IS PERSONAL INFORMATION?
Personal information means information whether true or not and whether recorded in a material form or not, about an individual who is either identified or reasonably identifiable.
Examples include an individual's name, address, contact number, email address and social media handles
2. WHAT INFORMATION DO WE COLLECT?
If you register on www.heartsfc.co.uk, engage with the any of our associated sites (such as our Forever in Our Hearts Memorial Garden pages, Junior Jambos or Ticketing) or club shop for products or services using our online purchasing facilities, we may collect your personal information. Details may include, but not limited to:
Social media handles
Product selections or preferences
Credit card or other payment information including password
Occasionally we may also collect information on health or disability if it is relevant to ensuring your health and safety for an event or service you have booked with us.
In order to improve the quality of our services and to develop your online experience we also monitor and collect information about your digital footprint (e.g. the URL you came from, IP address, domain types), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us.
Many children visit heartsfc.co.uk and we would always encourage children under the age of 13 to talk with parents or legal guardians before submitting any personal information to this site or on any associated forums. The club will always endeavor to seek parental consent for any children under the age of 13 entering personal data for competitions and promotions.
3. HOW WE WILL USE YOUR INFORMATION
All personal information will be held and stored on secure servers used by Heart of Midlothian Football Club, Tynecastle Park, Gorgie Road, Edinburgh. EH11 2NL
We will use the information you provide us or that we collect about you in the following ways:
1. To provide products, services or recommendations that we think may be relevant to you
2. To provide statistical data for HMFC or relevant third parties that will help improve our services (including online & offline) to you. (This data and associated statistics will not directly identify you)
3. To provide content (Inc. advertisements) that we believe will be of interest to you
4. To administer and update our website and associated web pages
5. If you have consented during registration or purchasing online, to send you appropriate offers or information on products or services by email, mail, telephone or SMS message.
By agreeing to supply or allowing us to collect the information detailed above, you agree that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Any information collected from persons under the age of 18 will not knowingly be used for 3rd party marketing purposes. In the case of a competition, notifications of wins and/or prizes will be sent to a parent or legal guardian for any person under the age of 18.
To help us offer these services we, occasionally need to transfer some of your data to third parties for processing or to enable fulfilment of services. This will be limited to that which they need to carry out their services as per our any contractual agreement we form with them. Your data will never be sold or shared with third parties without seeking prior consent.
We may need to release your personal information as part of a legal issue, for example, following a court request. We also may divulge similar information to a law enforcement request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our Terms, or as otherwise permitted or required by law and consistent with legal requirements.
4. HOW WE WILL KEEP YOUR INFORMATION SECURE
Keeping your information secure is very important to us. Your data will be held within the European Union and all reasonable measures to protect and safeguard your data in accordance with applicable data protection law will be taken. NB we cannot guarantee that any data conduction over the internet is completely and 100% secure.
In order for us to provide you with information that we think you will be interested in, your data may occasionally be processed and held by third parties outside the European Economic Area (EU). If this is the case we will put in place appropriate safeguards to ensure your data is secure and protected in accordance with applicable data protection law.
Please be aware that all open interactive areas (such as social media channels and online forums) are accessible to all users and their contents effectively available in the public domain. We highly recommend that you consider carefully about your submissions. If you choose to add content containing your personal information you do so at your own risk.
Shielding the online privacy of children is highly important. If we reasonably believe a user to be under 13 years of age, we may need to remove any personal details gathered from such a user and, where possible, all submissions. Junior Jambos will host parent’s contact details.
5. YOUR RIGHTS
You have the right not to receive marketing material. This can be done by ensuring the correct consent boxes are ticked at the time of registration or making a purchase.
You can opt out at any time by clicking on ‘unsubscribe’ on any email received. If you do unsubscribe or withdraw your consent we will be unable to keep you informed on issues that may be of interest to you such as ticketing or player updates.
If adding any photos/videos to our social media channels, you are granting permission for these images/videos to be used online by Heart of Midlothian Football Club (HMFC). By submitting photos/videos to social media you understand and agree that HMFC, has no obligation to reply, share or retweet your content.
At any time you can make a formal request to provide a copy of any information we hold about you. This should be done in writing to: Supporter Services, Heart of Midlothian Football Club, Tynecastle Park, Gorgie Road, Edinburgh. EH11 2NL.
Unacceptable Conduct Policy
UNACCEPTABLE CONDUCT AT TYNECASTLE STADIUM AND AWAY FOOTBALL GROUNDS
Heart of Midlothian Football Club was established on its strong family values and the requirement for all associated with the Club to maintain the highest standards in all that they do. In particular, a visit to Tynecastle Park should be a safe and thoroughly enjoyable experience for all and free from the participation in or witnessing of any form of unacceptable conduct. The Club will make every effort to ensure that this occurs through robust adherence to its stipulated policies and associated terms and conditions.
The Club condemns and will not tolerate any form of unacceptable conduct by any persons at matches at Tynecastle Park or at away grounds and whilst travelling to and from matches.
Unacceptable Conduct is conduct which is deemed to be violent and/or disorderly.
Violent Conduct includes actual, attempted or threatened physical violence against any person, or intentional damage to property.
Disorderly conduct includes conduct which stirs up or sustains, or is likely to stir up or sustain, hatred or ill will against or towards individuals or groups of people because of:
- Religious beliefs
- Social or Cultural beliefs
- Sexual orientation
- Transgender identity
Disorderly conduct also includes:
- Using threatening, abusive or insulting words or conduct
- Displaying writing or any other form of messaging which is threatening, abusive or insulting.
- Non-compliance to Ground Regulations in particular the carriage, concealment and use of pyrotechnics.
- A 'zero tolerance' policy to any violent or abusive behaviour directed at staff who are working on behalf of the Club.
Any person engaging in Unacceptable Conduct will be the subject of an investigation, the outcome of which may lead to any or a combination of the following sanctions. The Club may impose sanctions independent to and regardless of the outcome of any other agency investigation. Sanctions will be proportionate to the level of the unacceptable conduct.
- Removal from Tynecastle Park
- Suspension from attending fixtures involving the Club over a specified time.
- Indefinite ban from attending any fixtures involving the Club.
- Indefinite ban from Tynecastle Park
- Report to Police Scotland and possible criminal proceedings
Racially Motivated Conduct
The Club will strongly challenge all aspects of discrimination and will work to significantly increase the awareness of inclusion and diversity, and the consequences of inappropriate behaviour across all levels of football. The Club will apply sanctions to include tough penalties against racism. The measures taken by the Club aim to efficiently eradicate racist behaviour at Tynecastle Park, and elsewhere.
Information Sharing Protocol
The Club and Police Scotland recognise that the behaviour of most persons attending matches at the stadium accords with generally recognised standards of good order but that, occasionally, there is a minority of persons whose behaviour falls short of such standards. Accordingly, both parties recognise that by working together and sharing information, where practicable and within the framework of an information sharing protocol, they may endeavour to restrict and, if possible, prevent, that unacceptable behaviour of that minority of supporters. The partners recognise that this may, in turn, enhance spectator safety and minimise the risk of crime and disorder at or in connection with any football matches.
The Club continues to raise awareness through its media channels and forums to reinforce to supporters that actions of racist or unacceptable conduct will not be tolerated. These messages are reiterated in match day programmes and pre-match messages over the stadium PA system. The Club will work closely with our supporters' groups to maintain a good relationship with the intention of enhancing the atmosphere and match day experience at Tynecastle Park in support of the team on the pitch. Further detailed information can be found in other sections of this page.
The Club works closely with host clubs and, where appropriate, shares relevant information in respect of supporters' conduct. At away matches, the host club makes visiting supporters aware of their own Policy and asks all supporters to act responsibly.
Spot an issue during the game? Please text our Fan Reporting Service. If you see an issue of any sort of during a match, then text, in confidence, our Fan Reporting Service number - 07467 918874.
This Cookie Notice was last updated on 25th May 2018.
What are Cookies and similar technologies?
A cookie is a small file of letters and numbers that we store via your browser on the hard drive of your computer or mobile device.
There are three main types of cookies:
- Third party cookies: placed by someone other than us which may gather data across multiple websites or sessions.
- Persistent cookies: record information about your preferences and are stored in your browser cache or mobile device and;
- Session cookies: specific to a particular visit and limited to sending session identifiers (random numbers generated by the server), so you don't have to re-enter information when you navigate to a new page or check out. Session cookies are not permanently stored on your device and are deleted when the browser closes;
- Strictly necessary:
These cookies are essential for you to browse our Website and use its features. The information collected relates to the operation of the Website (e.g. website scripting language and security tokens) and enables us to provide you with the service you have requested.
These cookies remember the choices you have made, for example the country you visit our Website from, your language and any changes you have made to text size and other parts of the web pages that you can customise to improve your user experience and to make your visits more tailored and enjoyable. [The information these cookies collect may be anonymised and cannot be used to track your browsing activity on other websites]
These cookies collect information on how users use our Website, for example which pages you visit most often, whether you receive any error messages and how you arrived at our website. Information collected by these cookies is used only to improve your use of our Website. These cookies are sometimes placed by third party providers of web traffic and analysis services. We use Google Analytics. For further information please see the Google Analytics information detailed on the end of this Cookie notice. For information on how Google processes and collects your information and how you can opt out, please click here.
- Targeting or advertising:
These cookies collect information about your browsing habits and inferred interests to make advertising more relevant to you. They are also used to limit the number of times you see an advert as well as to measure the effectiveness of an advertising campaign. These cookies are usually placed by third party advertising networks. They remember the other websites you visit and this information is shared with third party organisations, for example advertisers.
- Social Media
These cookies allow users to share our website content on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the social media providers for how their cookies work.
We may also automatically collect and store certain information about your interaction with our Website or app including IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps and related data.
In addition to cookies, we use some other similar technologies as follows:
- Web Beacons: small graphic images included on our website or emails or those of third parties to provide analytics information
- Social widgets: buttons or icons provided by third party social media networks which may collect browsing data and will be received by the third party and are controlled by the third party
- Local shared objects: these are sometimes called flash cookies and can be stored on your browser. They are used to maintain preferences and usage records.
Third party cookies
Refusing or deleting cookies
For more information on managing cookies, please go to www.allaboutcookies.org
If you are a resident in the EU:
For more information on managing cookies, please visit www.youronlinechoices.eu which has further information about behavioral advertising and online privacy.
Changes to our Cookie Notice
This Cookie Notice may be updated from time to time.
If we change anything important about this Cookie Notice we will notify you through a pop-up on the website for a reasonable length of time prior to and following the change. You may review the Cookie Notice by visiting the Website and clicking on the “Cookie Notice” link.
Our websites use the web analytics service Google Analytics that is provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”. Cookies are small text files that are placed on your computer which allow analyzing how you use the platform. The information generated by the cookie on your use of the platform will be transmitted to and stored by Google on servers in the United States. We have activated the so called “IP-anonymization” which means that your IP address will be truncated within the area of the European Union or the European Economic Area before being transferred to the United States. Only in exceptional cases the entire (ie. non-truncated) IP address will be transferred to a Google server in the US and truncated there. Google will use this information on our behalf for the purpose of evaluating your use of the platform, compiling reports on platform activity and providing other services relating to platform and internet usage. Google does not provide us with data that we may link back particularly to you. Your truncated IP address that is transferred to Google will not be associated with any other data held by Google. You may refuse accepting cookies by selecting the relevant settings of your browser. However, please note that if you do so you may not be able to use the full functionality of the platform. You can also opt out from being tracked via Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on under https://tools.google.com/dlpage/gaoptout.
ENTRY TO THIS GROUND, WHETHER ON PAYMENT OR OTHERWISE, SHALL BE DEEMED FOR ALL PURPOSES TO CONSTITUTE AN UNQUALIFIED ACCEPTANCE TO BE BOUND BY AND AN UNDERTAKING TO COMPLY WITH THESE GROUND REGULATIONS AND RELEVANT FOOTBALL RULES.
1. All matches are played in accordance with the RULES AND REGULATIONS of The Scottish Football Association, The Scottish Professional Football League and, where applicable, the Regulations of FIFA/UEFA Competitions ("Football Bodies" and "Football Rules"). Capitalised words and phrases in these ground regulations ("Ground Regulations"), except where herein defined, have the meanings given to them in the Rules and Regulations of The Scottish Professional Football League; a copy of which is available at: http://spfl.co.uk/docs/
2. PLAY OR AN EVENT cannot be guaranteed to take place on any particular day or at any particular time and the relevant Home Club ("Club/Event Organiser") at the match concerned ("the Match") or event in the stadium to which these Regulations apply ("the Ground") reserves the right to change its advertised fixtures without prior notice and without liability.
3. All TICKETS for Matches ("Tickets") sold/issued ("Allotted") by or on behalf of the Club/Event Organiser are issued on the express conditions that no Ticket holder shall sell or transfer same for a higher price than appears on the face of the Ticket. In the event of any breach of this regulation, the Club/Event Organiser reserves the right to cancel each Ticket concerned and to retain any money paid on Allotment.
4. In the event of a MATCH BEING ABANDONED after having kicked-off, you may be entitled to a refund of the admission charge paid in the determination of the Club/Event Organiser acting reasonably. Where a Match is abandoned before the expiry of the first half, admission arrangements for the re-arranged fixture will be issued to those who attend the abandoned Match. The arrangements in cases where the Match is abandoned after the expiry of the first half shall be a matter for the discretion of the Club/Event Organiser.
5. In the event of a MATCH BEING POSTPONED, for any reason, before having kicked off, any Ticket purchased for the Match will be valid on the postponed date.
6. All persons entering the Ground must pay for admission or otherwise hold a genuine TICKET or other permission from the Club/Event Organiser which was validly issued.
7. Unauthorised persons are not permitted to ENTER UPON THE FIELD OF PLAY, trackside or any place which is not a spectator area. Such incursions will be treated with utmost seriousness and will be liable to arrest and criminal proceedings as well as to disciplinary sanctions by the Club/Event Organiser which may lead to long term exclusion from the Ground.
8. Only persons specifically authorised in writing by the Club/Event Organiser are permitted to offer Newspapers, Periodicals or any other ARTICLES FOR SALE in the Ground and any charitable collection will only be permitted within the ground with the prior written consent of the Club/Event Organiser.
9. Unnecessary NOISE such as from the use of radio sets and behaviour likely, in the opinion of the Club/Event Organiser to cause confusion, annoyance, fear, upset or nuisance of any kind is not permitted in any part of the Ground.
10. The use of disorderly, violent and/or threatening behaviour and/or the use of foul and/or abusive language, racial, sectarian, homophobic or discriminatory abuse, singing and/or chanting of any kind and damage to property is UNACCEPTABLE CONDUCT and is strictly forbidden. Each and all of same and if constituting a criminal act and/or acts, may result in arrest and/or prosecution and/or in conduct which does not constitute a criminal act and/or in the case of a criminal act, a 'ban' from the Ground, regulated football Matches, the confiscation of any Ticket purchased or held and/or any other sanction as may be determined by the Club/Event Organiser and/or in the case of a failure to comply with and/or a breach of Football Rules by the relevant Football Body.
11. The following articles MUST NOT BE BROUGHT INTO THE GROUND prohibited weapons, knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. It is an offence punishable by law and Unacceptable Conduct for any person to enter or attempt to enter the Ground whilst in possession of any article which is a firework or any article or substance whose purpose or any part of its purpose is the emission of a flare for purposes of illuminating or signalling or the emission of smoke and/or gas and any person in possession of such articles will be refused entry to the Ground and if having entered, to expulsion from the ground and such other sanction as may be determined by the Club/Event Organiser and reported to the Police.
12. It is a criminal offence and UNACCEPTABLE CONDUCT for any person to enter or attempt to enter the Ground: 1 whilst in possession of a container or any other item which is or was capable of holding liquid or any other thing and which, if thrown, would be capable of causing injury to another person; 2 whilst in possession of alcohol; and/or 3 whilst drunk.
13. Any person entering the ground may, at the sole discretion of the Club/Event Organiser be SEARCHED and is deemed to have consented to be so searched, for any item or Material the possession or use of which may result in and/or cause or contribute to Unacceptable Conduct.
14. STANDING IS FORBIDDEN in seated spectator viewing areas.
15. BANNERS and/or other articles which could, or might be used as a weapon, or cause annoyance or unnecessary obstruction or offence and/or which may cause or contribute to Unacceptable Conduct are not permitted within the ground.
16. Under no circumstances is it permitted to THROW or otherwise cause any objects or Materials to enter on to the pitch, pitch surroundings, track(s) and/or Technical Area.
17. At all times, the RIGHT OF ADMISSION is reserved to and by the Club/Event Organiser and no transfers within the Ground are permitted. Spectators found in an area for which they do not have a valid Ticket may be ejected.
18. MOBILE TELEPHONES, SMARTPHONES and other similar mobile telephonic devices ("Mobile Devices"), excluding cameras which are not part of and subsidiary to a Mobile Device, are permitted within the Ground, PROVIDED THAT, (i) they are used for personal and private use only, which, and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any material ("Capturing), for any commercial purpose; and (ii) no material that is Captured by a Mobile Device or other device may be published, communicated, transmitted, sent, broadcast and/or otherwise made available by any means to any third party including, without limitation, social networking sites or any other means of communication and/or transmission.
19. Save as provided in paragraph 18 above, NO PERSON (other than a person who holds an appropriate licence) MAY RECORD, TRANSMIT, PLAY, ISSUE. CAPTURE, LOG, BROADCAST, SHOW OR OTHERWISE COMMUNICATE ANY MATERIAL including and/or comprising any audio, visual or audio-visual Material or any information or data, by digital or other means, in relation to a Match taking place in the Ground, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material as described above. Any person failing to comply with these restrictions is deemed to be liable to have such equipment, technology and Material in whatever form, confiscated without compensation by the Club/Event Organiser. Copyright, Database Rights and any other intellectual property rights in any such unauthorised recording or transmission is assigned (by way of present assignation or assignations of future rights) to the relevant Football Authority organising the Match in its relevant Competition. You further agree (if and whenever required to do so by said relevant Football Authority) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to said relevant Football Authority absolutely and, where legally permissible, with full title guarantee.
20. All PERSONS ENTERING GROUND are admitted only subject to these Ground Regulations and to the Football Rules and Regulations of The Scottish Football Association and The Scottish Professional Football League
21. The Club/Event Organiser reserves the right: (i) for its employees, agents, security staff and contractors to REMOVE FROM THE GROUND; and (ii) to IMPOSE SANCTIONS as regards future entry to the Ground on, any person who does not comply with these Regulations and/or the Rules of The Scottish Football Association, The Scottish Professional Football League and/or, where applicable, the Regulations of the FIFA/UEFA Competitions or whose presence in the Ground is or could reasonably be considered as constituting a source of danger, nuisance and/or annoyance to other persons within the Ground.
22. SMOKING INCLUDING ALL PIPES AND ALL ELECTRONIC CIGARRETTES IS STRICTLY FORBIDDEN inside the Ground. The Club reserves the right to identify external smoking areas and these will be clearly identified and regulated.
23. On no account will admission to the Ground be granted to a person who is subject of a current FOOTBALL BANNING ORDER.
24. CCTV cameras may be in use in and around the Ground and recordings of images, both moving and still, from such CCTV cameras and any other cameras in or on the Ground may be used in any proceedings and/or for any purposes relating to the management and/or control of the Ground by the Club/Event Organiser, the Police, the Visiting Club and the relevant Football Authority. By entering the Ground you are deemed to have consented to the use of such images from such CCTV systems and cameras and for such images to be shared with and/or used by the Club/Event Organiser, the relevant Football Body and by and with the owners and operators of any Club participating in any Match at which such images are captured and/or recorded.
You should be aware that in terms of a protocol with Police Scotland the details, images and/or result of any arrest, detention and/or prosecution occurring in connection with a Match may be shared with the Club/Event Organiser. FOOTBALL BANNING ORDERs may be imposed on individuals who breach and/or fail to comply with these Ground Regulations.
In each regulation text appears in capitals and/or in bold; this is an indication of the subject of the regulation and does not imply any modification of the meaning or significance of the relevant text in its context.
Racist & Sectarian Behaviour
Heart of Midlothian aims to create and maintain a working and spectating environment free from racial and sectarian harassment and abuse.
Everyone connected with the club has a responsibility to prevent harassment or abuse and as such is responsible not only for their behaviour but that of others.
Proven harassment or abuse will lead to disciplinary or criminal action being taken against employees. Similarly, such behaviour by a spectator will result in a life ban from the club. The club will also give their full support to the police in any criminal action.
It is the responsibility of everyone to bring to the attention of the club any religious or racial needs they may have so that appropriate arrangements can be made.
This policy outlines the contributions required by everyone associated with the club in helping to achieve their aims.
What is a racist incident?
A racist incident is any incident that is perceived to be racist by the victim or any other person.
What is a sectarian incident?
A sectarian incident is any incident that exhibits behaviour of denegration of religion religious belief faith or affiliation in respect of fellow employees or any other person or groups of employees or persons.
Racial and/or sectarian harassment
Racial harassment is any verbal physical written or visible abuse that is based on a person's race, ethnic background, nationality, language, or cultural background - and is unwanted, unacceptable and offensive to the person.
Examples of harassment include:
Physical: intimidating gestures, physical violence or assault because of a person's race or ethnicity, or threat of the above.
Verbal: derogatory remarks about a person's skin colour, nationality or appearance, unwelcome remarks about a person's cultural observances, racist jokes and "needling".
Non-verbal: graffiti, defacing notices or posters, negative stereotyping of a particular ethnic or national group, written threats of a racial nature.
Examples of sectarian harassment include:
Verbal: derogatory remarks about a person's religion, religious leaders, the singing of sectarian/religious bigotry songs.
Non-verbal: graffiti notices, posters, emails or any written material deliberately intended to be of a sectarian nature and which will cause offence.
Intentional harassment is easily defined. There is no such thing as unintentional harassment.
The key characteristic is that the behaviour is unacceptable to the recipient.
Responding to Racism and Sectariaism (Employees)
Depending on the circumstances you can:
Speak up. Make it clear that such behaviour is unacceptable.
Offer support to people who are being harassed.
Promote mutual respect between individuals, regardless of their position in the club.
Educate all employees about the aims of the Racism & Sectarian Policy and their responsibilities.
Managers are required to investigate and produce a written report of all cases of reported racial harassment. This report will be presented to the board of directors.
The club may decide to resolve the issue information, through mediation and/or in confidence.
The club may decide to deal with the issue on a formal basis. The employee bringing the allegations should provide a full written statement. The person(s) complained about should be offered the opportunity of providing a verbal or written statement. They should be advised to seek legal advice at their own expense or use the services of their trade union.
Employees found guilty of racist or sectarian taunts to another employee, or any other person, are liable to disciplinary action. The normal disciplinary process will then apply. Depending on the circumstance, consideration will be giving to the passing of Disciplinary Hearing information to the police.
Responding to Racism and sectarianism (spectators)
Racist and/or sectarian taunts and abusive or threatening behaviour will not be tolerated. Supporters (home or visiting) will be detained by steward if they are guilty of such behaviour and passed to the local police in line with the Club's policy.
Season ticket holders detained for such a reason, face having their season ticket revoked.
For those spectators detained, the Club will consider imposing life bans from the stadium and passing their details to the appropriate authorities.
This policy is designed to give clarity to issues of racial and sectarian harassment, promote good relations between persons of different or national groups or religious persuasion and preserve and promote the good name of Heart of Midlothian Football Club.
Gender Pay Gap Reporting
The UK Government has introduced new reporting regulations under The Equality Act 2010 requiring companies with over 250 employees to annually disclose their gender pay gap from April 2017 onwards. Here we provide the statutory information and the context of our results.
- Mean Gender Pay Gap: 43.1%
- Median Gender Pay Gap: 0%
- Mean Bonus Gender Pay Gap: 49.1%
- Median Bonus Gender Pay Gap: -7.8%
- Proportion of Males Receiving a Bonus Payment: 26.2%
- Proportion of Females Receiving a Bonus Payment: 7.8%
Mean – The difference between the average of men’s and women’s pay and bonus.
Median – The difference between the midpoints in the ranges of men’s and women’s pay and bonus.
Statement from the Chief Executive
The mean gender pay gap for Heart of Midlothian Football Club has been calculated at 43.08%. This is a direct result of the highest paid people within the organisation being male footballers. The median average, which is less affected by extreme values, presents a zero pay gap, demonstrating pay equality.
The mean gender bonus gap is 49.13% as this includes footballer bonus payments.
The quartile analysis shows that the biggest gap is within the upper quartile, which is expected when including footballer salaries.
I confirm the data reported is accurate.
Armed Forces Covenant
Principles of the Armed Forces Covenant
1.1 We Heart of Midlothian Football Club will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
- in some circumstances special treatment may be appropriate especially for the injured or bereaved.
Demonstrating our Commitment
Heart of Midlothian Football Club recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by:
- dedicating the home fixture closest to Remembrance Sunday as our Remembrance fixture;
- offering complimentary Coach Education course places for serving personnel / Reservists involved in coaching their community club and / or military youth football clubs;
- offering support to our local cadet units, either in our local community or in local schools, where possible;
- endeavouring to offer a degree of flexibility in granting leave for Service spouses and partners before, during and after a partner’s deployment;
- striving to support the employment of reservists, armed forces veterans (included the wounded, injured and sick), cadet instructors and Service spouses and partners;
- promoting the fact that we are an armed forces-friendly organisation;
- seeking to support the employment of veterans young and old and working with the Career Transition Partnership (CTP), in order to establish a tailored employment pathway for Service Leavers;
- seeking to support our employees who choose to be members of the Reserve forces, by granting an additional 10 days paid leave to undergo their training;
- offering to refund the balance of any season ticket purchased in the event of the holder being mobilised for duty / operations for the remainder of the season;
- dedicating a home fixture to Armed Forces Day;
- planning and executing the Haymarket Memorial Remembrance Sunday Service on behalf of the community to enable our, and other football clubs and supporters to pay their respects to the men and women who served their country.
2.2 We will publicise these commitments through our literature and/or on our website, setting out how we will seek to honour them and inviting feedback from the Service community and our customers on how we are doing.
Safeguarding & Welfare
Heart of Midlothian Football Club acknowledges its responsibility to safeguard the welfare of those who engage with the Club, especially children and vulnerable adults. We are committed to protecting children, young people and vulnerable adults from all forms of harm and actively promote the creation of a positive and supportive environment.
The Club has recently appointed a new Head of Safeguarding, Desmond Coyne, who will be carrying out a comprehensive review and update of existing policies and who will be responsible for overseeing the effective use of these policies and procedures to continue to safeguard the welfare of those who engage with the Club, especially children, young people and vulnerable adults.
Desmond can be contacted via email: DesmondCoyne@homplc.co.uk or over the phone on 0131 200 7232 OR 07525591733.
It is our aim to ensure there are no barriers to the use of Tynecastle Park by disabled supporters and as such we aim to provide easily accessible information about the stadium’s facilities and use.
Access to Tynecastle Stadium for wheelchair users and other disabled spectators is through designated entrances around the stadium.
The club's Disability Policy can be viewed here.
Disability Access Officer
Our Disability Access Officer is Keith Ferguson.
Keith is on hand to assist supporters in the Hearts Ticket Office on Tuesday and Thursday mornings by appointment and should be contacted at KeithFerguson@homplc.co.uk to arrange a suitable time.
Supporters with disability access or ticketing queries are welcome to drop by the Ticket Office where the staff on hand will assist to the best of their abilities.
Keith has a wealth of experience relating to disability access in stadia and has worked closely with the SFA and clubs throughout Scotland to help improve the matchday experience for disabled supporters.
Keith can be contacted at KeithFerguson@homplc.co.uk
Audio Descriptive Commentary
Audio descriptive live commentary is available to supporters at Tynecastle Park on matchdays. For more information, please click here.
Match Day Hospitality
Match Day Hospitality - Terms & Conditions
1. Please read the Hospitality Package Information enclosed with these Terms & Conditions. This has important information about dates, prices, benefits included in your hospitality package and booking fees.
2. Our dress code in hospitality is either smart or smart casual depending on the package selected - no trainers, jeans (other than dress denims) or football attire will be permitted. The Club reserves the right to refuse entry to any guests not complying with these dress code requirements. Guests will be notified in writing of the dress code for their chosen package. Lead bookers will be responsible for notifying their guests of this code.
3. Under the Licensing (Scotland) Act 2005, a maximum of 10 alcoholic drinks per person over the age of 18 will be permitted. This is to ensure compliance with the mandatory conditions placed by statute on the Club’s Premises Licence. The Club reserves the right to refuse to serve alcohol to any individual, entirely at the Club’s discretion.
4. Alcohol may not be brought in to the Stadium, or removed from the Stadium, by you or any guests.
5. The Club reserves the right to refuse admission.
6. The Club reserves the right to remove any person whose behaviour is deemed unacceptable or they are believed to be intoxicated, abusive or causing a nuisance to other guests or staff.
7. Entry to the Stadium is subject to the Rules and Regulations of FIFA, UEFA, the Scottish Football Association, the Scottish Professional Football League, the Club’s Ground Regulations and the Club’s Unacceptable Conduct Policy.
8. You and your guests are subject to the Club’s ground regulations in respect of conduct both in the hospitality suite and elsewhere in the stadium. For reference, the regulations can be viewed on the Club’s website.
9. You shall be responsible for the orderly conduct of your guests and shall ensure that nothing is done or omitted to be done that will constitute a breach of the law or in any way cause a nuisance to, or be an infringement of, an occasion, or lead to the possible forfeiture or endorsement of any licence for the sale of alcohol.
10. The Club can accept no responsibility for the property of clients and guests in attendance at match day hospitality. Any items deposited in cloakroom or hanging areas in the stadium shall be at the owner’s own risk without obligation on the part of the Club.
11. The Club reserves the right to alter menus or the programme of events.
12. The Club does not accept liability for any rescheduling of fixture dates. If a fixture date is changed the hospitality boking will automatically transfer to the new fixture date with the option of a full refund.
13. Payment for hospitality packages is due in full at the time of booking.
14. Hospitality bookings are non-refundable unless otherwise set out in these terms and conditions and are non-transferable.
15. In the event of cancellation of any hospitality booking by a client:
- If the cancellation is more than [14 days] prior to the event, a credit note to book another date will be provided to the client;
- If the cancellation is less than  days prior to the event no refund or credit note will be given.
16. The client agrees that any cancellation rights are waived in regard to bookings made 14 days or less prior to the event.
17. [It is entirely at the Club’s discretion as to whether in exceptional circumstance these cancellation terms may be waived or altered.]
18. In the event of a match being postponed [immediately prior] to or after match hospitality has commenced, the Club shall agree with the client a reduced price for the equivalent hospitality package for the rearranged fixture if the client so wishes. For the avoidance of doubt, no refund shall be given.
19. The Club shall not be liable for any failure or delay in performing any of its obligations to provide match day hospitality or for any loss or damage to property if the failure or delay was due to any cause beyond its reasonable control.