2019/20 Season Tickets Terms and Conditions
Heart of Midlothian PLC – Season Ticket Terms and Conditions 2019/20
1. Season Ticket Terms, Rules and Information
These Season Ticket Terms and Conditions (Terms) set out the terms on which the Heart of Midlothian PLC (the Club) supplies season tickets (Season Tickets) for access to football matches at Tynecastle Park (or any alternative location used by the Club for home matches) (the Stadium). The Season Ticket Information (click here to access) provides further information about Season Tickets and is deemed to be part of these Terms, and the Club's contract with you.
These Terms apply to all Season Tickets and apply between the person purchasing the Season Ticket and the Club. The person who is identified on the face of the Season Ticket will be the Holder of the Season Ticket and these terms also apply to the Holder. Season Tickets are valid for entry to the Stadium by the Holder only. In these terms, 'you' means the person purchasing the Season Ticket and /or the Holder, as appropriate.
Entry to the Stadium is subject to the Rules and Regulations of FIFA, UEFA, the Scottish Football Association (“SFA”), the Scottish Professional Football League (“SPFL”), the Club’s Ground Regulations, and the Club’s Unacceptable Conduct Policy (the Terms and Conditions of Entry).
By purchasing and / or using a Season Ticket, you unconditionally agree to be bound by these Terms (including the Season Ticket Information), and all the Terms and Conditions of Entry (click here to access), and a contract is formed between you and the Club incorporating all of these terms. Any breach of that contract by you may result in appropriate action and/or sanctions being imposed by the Club, any other football club and/or Police Scotland, including withdrawal of your Season Ticket and/or your removal from the Stadium.
You (whether acting alone or with others) shall be jointly and individually liable for, and may be subject to legal action by the Club for recovery of fines, losses, penalties, liability or damages suffered or incurred by the Club (including disciplinary action by the football authorities) as a direct result of your conduct or behaviour (or that of any third party to whom you have provided your Season Ticket, with or without the consent of the Club) at any Club match at the Stadium or away venue.
2. Buying Your Season Ticket
When you purchase a Season Ticket, the Club's acceptance of your order and processing of your payment will be confirmation of your Season Ticket, at which point a contract will be formed between you and the Club. If we cannot accept your order, we will inform you of this as soon as possible.
Season Tickets will be delivered to the Holder within 30 days of acceptance of your order. Where a Season Ticket is renewed for season 2019/2020 the Holder’s Season Ticket Smartcard will be updated electronically and no action will require to be taken by the Holder.
Where your Season Ticket is to be financed using the Club's finance partner (as set out in the Season Ticket Information) the Club will not confirm your Season Ticket and no contract between you and the Club will be formed until the Club has received confirmation from its finance partner that your application for finance has been accepted.
3. Season Ticket Information
Please read the Season Ticket Information that has been made available to you. This has important information about prices, seat locations, booking fees, concessions, categories of Season Tickets available, and ways to pay. The Club draws your attention to the following points in particular.
Season Tickets are valid only for admission to Home SPFL league matches, for the category of Season Ticket you have purchased. Home matches may be played at an alternative venue should Tynecastle Park be unavailable.
If you purchased a seat guarantee and price freeze two seasons ago as detailed in the Season Ticket Information (Seat Guarantee) 2017/2018, the price of your Season Ticket will be fixed at the season 2017/2018 price for every season, up to and including season 2019/2020, provided that you renew your Season Ticket each year during that period. You are also guaranteed your allocated Season Ticket seat for any other non-league home match for which you purchase a ticket (subject to the exclusions at Clause 5 below).
Your Season Ticket does not entitle you to access matches played at the Stadium, or to access your allocated seat (unless you have purchased a Seat Guarantee as noted above), for any other matches not covered by your Season Ticket (e.g. Cup matches, friendlies) although Loyalty Points which count towards the allocation of other match tickets (click here for information on Loyalty Points) will be awarded to you for purchasing a Season Ticket.
4. Additional Tickets and Upgrades
Adult and Over 65s Season Ticket Holders are also entitled to purchase up to two Under 13 Season Tickets. Under 13 Season Tickets may only be purchased by the holder of a valid Adult or Over 65s Season Ticket.
Concession Season Tickets can be upgraded to an alternative concession or Adult Season Ticket throughout any season. A discount will be offered on the match Season Ticket price to use the designated Season Ticket seat. The discount shall be calculated based on the difference between the Season Ticket purchase price and the Match day price.
5. Exclusions and Limitations
The Club reserves the right to change its advertised fixture dates and kick off times for any reason at the Club's sole discretion (including for example health and safety, other competitions and TV scheduling) without notice and without liability. Accordingly, matches cannot be guaranteed to take place on a particular day at any particular time.
The location of your Season Ticket cannot be guaranteed. The Club reserves the right to move you from your designated seat to an alternative seat of the same value without prior notice. Where a Seat Guarantee has been purchased, we will ensure that you are allocated your Season Ticket Seat where it is available however there may be occasions outwith the Club's control which require the Club to move your seat (for example for health and safety reasons) and no discount or refund will be given in those circumstances.
Season Tickets are non-refundable after they have been purchased regardless of how many matches have been played in a season. No discount or refund will be offered for any matches that have taken place which you missed, or that you could not attend, under any circumstances.
No refund for a Season Ticket will be made if any match is postponed or abandoned and played upon a future date, or for any adverse weather conditions. However, admission to the rearranged match will be included in your Season Ticket.
Season Tickets may not be re-sold by you or any third party, used as a competition or lottery prize, or used for any commercial purpose without the Club's prior written consent. Any Season Tickets used for these purposes shall be void.
Should you be unable to attend a match, the Club encourages you to advise the Ticket Office in advance to allow your seat to be resold by the Club. The original value of any ticket returned to the Club for this purpose will be deemed to be a cancellation charge for the ticket. For the avoidance of doubt, no refund will be due or paid to you by the Club.
Your Season Ticket entitles you to access to the Stadium for the duration of the relevant match, and to the minimum number of matches specified in the Season Ticket Information. Admission cannot be guaranteed if you arrive at the Stadium less than 30 minutes before the advertised kick-off time.
On entering the Stadium, you must make available your Season Ticket for inspection for the duration of the match and you unconditionally agree to present your Season Ticket upon request by a Club Official, representative from the stewarding agency or Police Scotland.
Individuals found incorrectly using any Season Ticket type who do not meet the criteria for that Season Ticket (for example concessions) will be removed from the Stadium without refund.
The failure, or delay, by the Club to exercise a right or remedy under these Terms does not constitute a waiver of that (or any other) right or remedy.
These Terms and the contract are governed by Scots law. Any dispute relating to them shall be subject to the exclusive jurisdiction of the Scottish Courts.
The Club is a data controller in respect of personal data submitted by you. We will hold and process personal data for legal and administrative purposes and we will use the contact information you provide us with for marketing purposes unless you have told us you do not wish to receive marketing materials. Further information about how we handle your personal data is set out in our Fair Processing Notice (click here to access).