As many of you will know we have a process in place to ensure we respond in a timely manner to all supporter queries. This is through our Supporter Services function. The process ensures a speedy response to a whole host of different queries/requests, including ticket queries, match day queries, charity requests and indeed, complaints.
Given our poorer than desired first team performance this season, we have had a number of emails/letters, etc. with complaints, challenges, questions and indeed, suggestions...around our plans for the football department. A number of these communications have requested, and others have demanded, a personal response from me. I'm afraid that this is just not practical; and nor would it be the best use of my time.
I have absolutely no problem with supporters making their thoughts known to the Club and indeed, to me personally, but my way of responding to general observations, will be to do so openly, honestly and clearly; in interviews, in briefing meetings and in general updates. My apologies to those who feel I should respond personally.
I would like to end on a positive note by saying a huge "thank you" to all of those supporters who take the time and trouble to send in emails and letters of support. These come in many forms but in the main they express their gratitude for, and pride in, everything the Club is trying to do. Everyone at the Club, myself in particular, is extremely grateful for your words of encouragement and support. Once again, my apologies that I cannot respond to them all personally.
So...to finish. Another long communication, despite my best efforts to keep it short! We are heading into a period of continuing hard work and continued change but with your support, we will achieve our objectives and see the Club develop and grow as we move forward into next season and into a new chapter in the history of Heart of Midlothian Football Club.