Heart of Midlothian FC uses a Supporters' Charter as a way of setting out what can be expected of the club, and in return the conduct expected of fans attending matches - both home and away.
Designed to be a 'guide' to everything to do with Hearts, the Supporters' Charter has been recognised by UEFA as a model for best practice.
The Heart of Midlothian Supporters' Charter includes:
· Detailed information on the full range of Hearts services available.
· Contact and customer services information and our standards for best practice.
· Supporter conduct information, including our policy on breaking this agreement.
Download your copy of the Supporters Charter by clicking here.