Hearts FC

Disabled Policy

Disabled Policy

It is our aim to ensure there are no barriers to the use of Tynecastle Stadium by disabled supporters and as such we aim to provide easily accessible information about the stadium’s facilities and use.

Access to Tynecastle Stadium for wheelchair users and other disabled spectators is through designated entrances around the stadium.

Wheatfield Stand

From the Gorgie Stand turnstile gate, access level area via ramp OR via Main Stand/Gorgie Gate to elevator to level area.

Roseburn Stand

Home supporters: From the Gorgie Stand turnstile gate, access level area via ramp OR via Main Stand/Gorgie Gate to elevator to level area.

Visiting supporters: North-West Roseburn turnstiles via elevator to level area.

Main Stand

See ambulant disabled.

Gorgie Stand

From the Gorgie Stand turnstile gate, access level area via ramp OR via Main Stand/Gorgie Gate to elevator to level area.

Ambulant Disabled

There are no specific areas of the ground that facilitate access for the ambulant disabled, however, there are several seats which can be accessed easily by those persons using crutches, sticks or walking frames. Please call Ticket Office for more information before you book your tickets.

Parking Arrangements

A number of Accessible Car Parking spaces are available on Wheatfield Street for Blue Badge Holders. However these spaces are not controlled by the club and are available on a first come first served basis.

Accessible Car Parking spaces in the club car park are extremely limited. To enquire about availability please contact Keith Ferguson, Disability Access Officer, on 07743780913 or by email at keithferguson@homplc.co.uk.

Toilet Facilities

Toilet facilities for disabled spectators are all easily accessible and the schedule of toilet provision at each level is as follows:

Wheatfield Stand

8 disabled unisex WCs.

Roseburn Stand

All lounges are wheelchair accessible and 2 disabled unisex WCs are available at this level.

Willie Bauld; Main Stand hospitality

Private boxes and Captain’s table are wheelchair accessible and 2 unisex WCs are available at this level.

Gorgie Stand

1 disabled WC.

Gorgie Suite; Gorgie Stand hospitality

2 disabled unisex WCs.

Refreshment Facilities

These are located close to the accessible viewing areas of the stadium. Counter and queuing areas are designed and positioned to enable independent access whilst not impeding circulation routes.

Pricing Policy

For Heart of Midlothian FC-controlled events, wheelchair disabled spectators pay a concession price with one companion (if required) admitted free of charge. Ambulant disabled spectators pay allocated ticket price and, if required, one companion will be admitted free of charge. Where control over the availability of matchday tickets is under the control of the Ticket Office, the pricing policy will be determined by the club.

Guide Dogs

Guide Dogs will be permitted in the stadium by prior arrangement with management. In order to provide sufficient room and comfort for the dogs numbers will be restricted.

Emergency Evacuation

Heart of Midlothian FC recognises that the safety and welfare of spectators is paramount in the successful operation of the stadium. It has to plan carefully for every eventuality, and emergency evacuation procedures have been developed by stadium management in consultation with the safety committee of the City of Edinburgh Council.

The evacuation plan will depend on the location of any incident and the location of wheelchair positions. Spectators are requested at all times to follow the directions and advice of the appointed stewards. Please note that stadium lifts will not be available for the evacuation of wheelchair users during an emergency.

Wheelchair Accessible Terraces

Wheatfield Stand

25 spaces plus 25 companions

Roseburn Stand

12 spaces plus 12 companions

Gorgie Stand

16 spaces plus 16 companions

Disabled Access Enquiries

If you have any queries not covered by the above information, please contact Supporterservices@homplc.co.uk and we will be pleased to help.