Heart of Midlothian Supporters' CharterHearts uses a Supporters' Charter as a way of setting out what can be expected of the Tynecastle club, and in return the conduct expected of supporters attending matches - both and away.

Designed to be a 'guide' to everything to do with Hearts, the Supporters' Charter has been recognised by UEFA as a model for best practice.

The Heart of Midlothian Supporters' Charter includes:

  • Detailed information on the full range of Hearts services available

  • Contact and customer services information and our standards for best practice

  • Supporter conduct information, including our policy on breaking this agreement

    An online edition of the latest Supporters' Charter is available to download (updated December 2009).